FAQ
FAQ
1. Where do you ship from?
We ship directly from our certified overseas fulfillment centers to ensure fast and reliable delivery for our U.S. customers.
2. How long does shipping take?
Processing time: 1-3 business days
Shipping time: 7-14 business days (depending on your location)
Shipping time starts after your order has been processed.
3. Do you offer free shipping?
Yes! We offer free standard shipping on all orders within the United States.
4. How can I track my order?
Once your order is shipped, you will receive a tracking number via email.
Tracking updates may take 1-3 business days to appear.
5. My tracking hasn't updated. What should I do?
Tracking updates can sometimes be delayed while packages move through international logistics.
If your tracking has not updated for 10+ days,
please email us at support@myhomefit.us and we will assist you.
6. What is your return policy?
We accept returns within 30 days of delivery for unused and unopened items.
Please contact us before sending anything back so we can guide you through the process.
7. I received a damaged or incorrect item.
We're very sorry!
Please send us a photo of the issue within 48 hours of receiving your order. We will resolve it immediately.
8. Can I change or cancel my order?
Orders can only be changed or canceled before they are processed.
If your order has already been shipped, we cannot modify it.
9. Will my items arrive together?
Sometimes items ship separately to speed up delivery.
You may receive multiple packages depending on the products ordered.
10. What payment methods do you accept?
We currently accept:
PayPal
Major credit/debit cards (via PayPal guest checkout)
11. Do you offer customer support?
Absolutely.
Email us anytime at chae7244@naver.coom or chae09093696@gmail.com. Our team is here to help you.